HOW YOU WILL IMPACT OUR MISSION
The Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. The Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Guest Ambassador Lead, Supervisor, or Manager.
WHAT YOU WILL DO

• Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed.
• Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts.
• Provides special event support, works with outside vendors and provides transportation utilizing company vehicles.
• Responds to guest inquiries, and refers questions/concerns to Guest Services/Duty Manager as appropriate.

WHAT WE ARE LOOKING FOR

A motivated team player who is outgoing and feels comfortable working in a fast-paced environment with strong interpersonal and communication skills. Should feel comfortable in the use of two-way radio equipment, work in a team environment, follow directions effectively, and deal with others in a tactful and courteous manner. Previous guest service experience preferred and must be at least 18 years of age.

• JOB EXPERIENCE

• • Customer service and/or guest relations experience

• EDUCATION AND CERTIFICATIONS

• • Current valid California driver’s license in good standing

• SKILLS AND KNOWLEDGE
  • Ability to manage internal and external customer interactions with a high level of tact and diplomacy
  • Able to effectively work in a team environment
  • Able to communicate and work well with others
  • Ability to take direction
  • Knowledge of how to use two-way radio equipment
  • Ability to use point-of-sales automated systems
  • Bilingual preferred

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Hourly Part-Time Non-Exempt Position 
• Hourly Rate: $17.00