HOW YOU WILL IMPACT OUR MISSION The Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. The Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Guest Ambassador Lead, Supervisor, or Manager. WHAT YOU WILL DO Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed. Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts. Provides special event support, works with outside vendors and provides transportation utilizing company vehicles. Responds to guest inquiries, and refers questions/concerns to Guest Services/Duty Manager as appropriate.WHAT WE ARE LOOKING FORA team member who provides exceptional hospitality to guests and team members. Applicants must be at least 18 years of age. Bilingual applicants are highly desirable. Looking for individuals who are available four days a week with availability on both Saturdays and Sundays. JOB EXPERIENCE Customer service and/or guest relations experienceEDUCATION AND CERTIFICATIONS Current valid California driver’s license in good standingSKILLS AND KNOWLEDGEAbility to manage internal and external customer interactions with a high level of tact and diplomacyAble to effectively work in a team environmentAble to communicate and work well with othersAbility to take directionKnowledge of how to use two-way radio equipmentAbility to use point-of-sales automated systemsBilingual preferredSOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBERFree admission to the San Diego Zoo and the San Diego Zoo Safari ParkFamily PassesComplimentary TicketsLocal and In-House DiscountsEmployee Assistance ProgramWellness Program IMPORTANT DETAILSLocation: Escondido, CAPosition Type: Hourly Part-Time Non-Exempt PositionHourly Rate: $17.00