About the role:

Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

The ideal candidate will have training expertise in working with technical and non-technical audiences. You will prioritize what’s most impactful to improving the customer experience by identifying training needs and addressing gaps in knowledge of our CS team. This role reports to the Senior Manager of Customer Success Enablement, a team responsible for the onboarding, professional development, and enablement of the CS organization

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click here to learn about what we value at Samsara.

In this role, you will:

• Own the enablement program for onboarding new hires and developing experienced CS employees.
• Manage onboarding for newly hired Implementation Consultants, Customer Success Managers, Technical Solutions Engineers, and the management team to ensure they meet Samsara’s high performance standards and embody the company’s cultural principles.
• Design, deliver, and manage training content in Confluence for employees by closely collaborating with cross-functional teams, including Sales, Support, Product Management, and Engineering.
• Implement and maintain our Learning Management System (LMS) to administer, document, measure, and report on the end-to-end training program.
• Define, monitor, and report on key performance metrics focused on measuring effectiveness and ROI of onboarding, training, and ramp time.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. or higher, preferably in Education, Engineering, or other quantitative field
• 4 years experience in training or enablement-focused role
• Experience designing, delivering, and measuring training results for a variety of audiences (experience with remote or online instruction is a plus)
• Combination of technical and customer service acumen preferred
• Excellent communication skills and ability to influence employees in Customer Success and across other Enablement programs at the company
• Strong bias for action, the ability to think big, and insistence on the highest standards
• Experience in a customer-facing role preferred

An ideal candidate also has:

• Proficient in JIRA, Confluence, Zendesk, Tableau, or similar tools
• Proficient in Lessonly, Articulate Rise, Screenflow, or similar tools