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What you can expect as the Claims Customer Contact Representative :
Responsible to provide customer service to Agents, Policyowners, Beneficiaries, Attorneys, and various other authorized parties through professional verbal communication skills for both the life and annuity lines of business.
Handle all incoming initial notification of claim calls by researching and reviewing the policy / contract data file to determine coverage under the policy provisions and to whom policy benefits are payable.
Adhere to various legislation or settlement agreement requirements related to the handling of Claims calls.
Focus primarily on answering phone calls for both life and annuities lines of business from beneficiaries, agents, policyowners, rd parties or others by telephone using a professional and friendly approach;
inquiries are also to be handled in a precise, thorough manner with attention to grammatical correctness and professional tone.
Calls must be handled according to company policy and procedure, Service Level and Quality Standard Agreements.
This includes staying familiar with the most up to date changes to procedures as well as completing any required training courses as assigned.
What we are looking for :
Sammons Financial Group Companies offers some of today’s most sought after life insurance, annuity, retirement planning products and portfolio-management solutions.
Unlike most financial organizations, our companies are not publicly traded, which means we’re focused on long-term value rather than short-term earnings pressures.
As a privately held company, our leaders and employees remain consistently focused on long-term growth, making decisions that allow us to deliver on our commitments to customers, distribution partners, our employees, and our communities.
Individually, our companies provide value in the products and services they offer. Together we represent a history of strength and longevity.
What you can expect when you join Sammons Financial Group :
Last updated : 2024-05-04
Full Time
$29k-37k (estimate)
05/05/2024
05/11/2024
sammonsfinancial.com
WEST DES MOINES, IA
1,000 - 3,000
1906
Private
ESFANDYAR DINSHAW
$50M - $200M
The job skills required for Contact representative include Customer Service, Products and Services, Problem Solving, Customer Contact, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact representative positions, which can be used as a reference in future career path planning. As a Contact representative, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact representative. You can explore the career advancement for a Contact representative below and select your interested title to get hiring information.