** Donor Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** DONOR004013 Showing 1 location **Job Details**

**Description**

Salvation Army Command in Carson, CA is looking for a part time bilingual (English- Spanish) call center representative to assist our Donors. The ideal Donor Service Representative will have great communication skills, show accountability and can multi-task. Please review the details and job description below to see if this is a fit for you!

**ESSENTIAL JOB FUNCTIONS:**

* Ability to work with independence to resolve Supporter requests for First Contact Resolution.

* Ability to complete multiple tasks concurrently

* Utilize effective oral and written communication skills to produce an excellent experience with every Contact

* Receive inbound omnichannel contacts from current and potential supporters, providing an exceptional donor experience.

* Answer questions and assist in the resolution of supporter questions and issues.

* Complete outbound campaign contacts to Omnichannel markets

* Provide timely and accurate responses to supporters using preferred communication channel(s), email, text, chat, phone, etc.

* Actively participate in all Contact Center training as required

* Achieve or exceed key performance metrics Quality Assurance requirements

* Originate relationship and correct applications for vehicle donations, The Salvation Army Office of Family Services of Orange County, and other TSA Programs

**QUALIFICATIONS:**

* High School Diploma or GED is required

* Ability to communicate with excellent written and oral skills.

* Ability to comprehend and ask qualifying questions to uncover concerns and resolve supporter issues.

* Required Typing Speed of 40 WPM

* Required to pass typing, spelling, and reading comprehension test

* 1-2 years of work experience in customer service preferred

**PHYSICAL REQUIREMENTS:**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

* Ability to sit, walk, stand, bend, squat, climb, kneel or twist on an intermittent or continuous basis

* Vision abilities include close vision and distance vision and ability to adjust focus

* Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment

* Ability to communicate clearly on the telephone; talk and hear

* Ability to lift up to 25 lbs. on occasion

* Ability to perform various repetitive motion tasks

**GENERAL STATEMENT****:**

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or Equivalent or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)