3 Contact center agent Jobs in Fort Morgan, CO
Salud Family Health is Hiring a Contact center agent Near Fort Morgan, CO
Job Description
We are looking for a Contact Center Agent to join our family.
As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual.
Contact Center Agents at Salud, approach his / her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.
We offer :
- $ to $ per hr.
- Monday to Friday Available 8 am to 5 pm
Comprehensive Benefits Package includes :
- Medical (Includes Free Medical Services at All Salud Facilities)
- Dental (Employee Discounts at All Salud Dental Facilities)
- Vision
- Flexible Spending Accounts
- Basic Life and AD&D, Supplemental Life and AD&D
- Short-Term & Long-Term Disability
- Accident & Critical Illness Insurance
- Employee Assistance Program
- Generous vacation accrual
- 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
- 8 Paid accrued Sick Days per year
- Retirement savings plans
- Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan.
Salud will contribute 5% of your base salary each month
Our Mission is to provide a quality, integrated healthcare home to the communities we serve
Qualifications
Education :
Graduation from High School or equivalent required
Experience :
One year of general office and or Call Center experience required
Licensure / Certification :
No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud
Knowledge, Skills, and Abilities :
- Bilingual (English-Spanish) is preferred
- Knowledge of multi-line phones
- Ability to determine an emergency situation and take appropriate action
- Sensitivity to indigent and ethnic minority communities
- Effective written or oral communication skills
The application window is anticipated to close by 6 / 30 / 24
Last updated : 2024-05-20
Job Summary
Full Time
$42k-55k (estimate)
05/22/2024
08/20/2024
The job skills required for Contact center agent include Call Center, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
Similar Jobs
Popular Articles
