Bookstore Team Leader

General Summary:

The Team Leader is responsible for leading the operations of the retail store on the SKC campus, including, but not limited to: team/personnel management, purchasing for resale, sales, receiving/distribution, warehousing, information systems, financial management, customer relations, and service activities. The Team Leader works with the team to ensure a professional store image and merchandise offerings, displays and visual appearances are up-to-date with the current consumer trends. The Team Leader oversees daily store operations including the Grab and Go Food service and coffee bar located within the store.

Major Duties and Responsibilities:

Coordinate all Store operations.

Work as the team leader to

• Assess academic and institutional inventory needs for all resale, general merchandise, and food services. Work with vendors, sales representatives, administration, faculty and staff to assess needs, delivery dates, price and availability of merchandise for resale.
• Maintain adequate selection of products that reflect customer needs (e.g. local and other tribal history books and merchandise, office supplies, casual and professional attire/merchandise, and limited grab and go food products).
• Generate purchase orders, set pricing for resale, and authorize payment to vendors. Oversee the payment of invoices, purchase orders, and check requests. Develop methods and procedures, which obtain greater efficiency and profitability within each department. Maintain budgetary monitoring and general accounts. Analyze financial data. Review the marketing strategies of the department with the objectives of the college mission and vision.
• Oversee annual Inventory management. Participate in the physical inventory of merchandise and data entry into point of sales system daily to support annual inventory and accounting audits. Provide the business office with supporting documentation necessary for year-end business audit.
• Maintain cash register and oversee activities in areas of purchases, returns, exchanges, and credit card transactions. Address operational and long-term goals, including cash handling, pricing standards, loss prevention, and customer relations.
• Ensure the store maintains compliance with the current revision of the Higher Education Opportunity Act, book price comparisons, and college policies and procedures.
• Provide positive public relations and customer service to all external and internal customers. Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress or demanding workplace conditions. Display empathy and positive regard for others in written verbal and non-verbal communications.
• Address complaints and resolve problems by exercising independent judgments in the application of established procedures and routines while maintaining a professional, respectful demeanor.
• Manage the Grab and Go food service counter including but not limited to inventory control; stocking; menu or item selections; preparations or vendor relations to maintain adequate selections for resale.

Qualifications:

Candidate must be able to demonstrate the following:

• Successful completion of at least 1 year of higher education coursework (preferably in a degree related to business, office professions, accounting, finance, marketing, or other similar customer relations discipline);
• At least 1-year experience in a retail, fast food, or other customer service environment;
• At least 1 year of applied administrative experience with; conducting business operations, record keeping, following professional policies and procedures, and working collaboratively in teams;
• Must have a minimum of 6 months practical experience using SKC bookstore business software including POS, MBS, Word, Excel, Canva, and the Google Suite (e.g. Drive, Forms, Sheets, and Docs);
• Must be highly organized and detail orientated with an ability to effectively handle multiple competing priorities/ tasks despite interruptions with civility and a calm demeanor
• Competency in self-direction and judgment with ability to make sound and timely decisions is required.

Direct Supervision of retail staff including student workers/interns