Description

Do you want to be a part of changing women's lives forever?

About Saint Johns Program for Real Change
Founded on the steps of St. Johns Lutheran Church in 1985, Saint Johns Program for Real Change has helped more than 30,000 women and children transform their lives from poverty and dependence to confidence and self-sustainability. Dedicated to the eradication of homelessness once and for all, this up-to-18-month comprehensive residential program provides families with the tools they need to address the root causes as well as the symptoms of homelessness: mental health therapy, drug and alcohol counseling, life skills classes (anger management, parenting, budgeting, positive thinking, healthy relationships and more), a path to a high school diploma and a proprietary Employment Training Program, with 96% of its graduates securing unsubsidized employment. Saint Johns serves up to 270 women and children daily which translates to up to 600 women and children per year. The nonprofits mission is to unleash the potential of women and children in crisis by breaking the cycle of poverty and dependence, one family at a time.

Position Title: Client Service Coordinator

Classification: Full or Part Time, Hourly, Non-Exempt, Benefits-Eligible, or Ineligible if Part Time.

Schedule: Mon-Fri 7am-3:30pm, may include nights and weekends 

Position Summary: The Client Service Coordinator (CS) works under the supervision of the Director to ensure the mission of the agency is implemented with the highest degree of quality and compassion. As an CS team member, you will be responsible for effective and efficient delivery of services to clients, staff, and volunteers. This position is responsible for the safety and security of program participants and the facility. It is the CS’s responsibility to supervise and assist program participants with basic needs. The CS will assist in conflict resolution and crisis intervention and ensure that program participants follow program policies and procedures.

Essential Responsibilities: Other duties may be assigned. 

Onboarding:

• Welcome and orient new clients.

• Ensure clients have a smooth transition into the Program.

Crisis and Conflict Resolution:

• Assess and respond to resident crises or conflicts.

• Manage conflicts as they occur.

• Document conflicts.

• Monitor client incidents.

Resident Program Support: 

• Facilitate program structure

• Support residents in their recovery and program progress 

• Promote attendance at classes, groups, and 12-step meetings 

• Respond to residents in a positive, constructive manner 

• Maintain a safe, trauma responsive environment 

Safety and Security:

• Assess and manage emergencies according to Saint John’s emergency protocol.

• Maintain professional and appropriate boundaries with residents. 

Maintenance and Operations:

• Maintain the entire Campus facility inside and outside to ensure it is clean and orderly.

• Operate and maintain shelter vehicles according to schedules, and for emergency and errand purposes.

General:

• Regular, predictable attendance is required.

• Ability to get along and work effectively with others.

• Willingness to participate in training for skill development to enhance effectiveness with residents. 

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: High school diploma or general education degree (GED); with one year's experience working effectively with the public in a community setting. Bi-lingual and/or bi-cultural knowledge is desirable. 

Computer Skills: To perform this job successfully, an individual should have a knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include Internet and email, copy and fax machines, postage meter and telephone. 

Other Skills and Abilities: 

• Ability to work well in team environment 

• Good interpersonal skills 

• Punctual and good attendance 

• Effective communication skills including both oral and written form 

• Attention to detail 

• Maintain confidentiality 

Certificates, Licenses, Registrations: A current CA driver’s license and proof of auto insurance are required. TB clearance and fingerprinting will need to be completed before the hire date and First Aid/CPR certification will be completed after the hire date. Preferred candidates will have a Class B license with a passenger endorsement. 

Pay Range

$17-$18/ hr

Benefit Summary

• 7 different medical plan options including Sutter, Kaiser and Western Health Advantage. SJP pays for 75% of cost for employees
• 3 different dental plan options. SJP pays for 100% of cost for employees
• Additional benefit offerings include Vision, Life Insurance, Employee Assistance Program and Accident and Injury Insurance.
• 3%-4% match for 403b contributions
• Paid Time Off includes 10 paid holidays, 1 floating holiday, 5 sick days and up to 18 days of vacation per calendar year

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Saint John’s Program for Real Change is an equal opportunity employer.