Description

Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John’s, you ‘ll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion and empathy are valued. You’ll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

Position Title: Client Services Coordinator 

Classification: Full-Time, Hourly, Non-Exempt, Benefits-Eligible 

Schedule: Sat, Sun, Mon, Tues 2pm-10:30pm; Wed 10pm-6:30am

Position Summary: The Client Service Coordinator (CS) works under the supervision of the Director to ensure the mission of the agency is implemented with the highest degree of quality and compassion. As an CS team member, you will be responsible for effective and efficient delivery of services to clients, staff, and volunteers. This position is responsible for the safety and security of program participants and the facility. It is the IS’s responsibility to supervise and assist program participants with basic needs and transportation. The CS will assist in conflict resolution and crisis intervention and ensure that program participants follow program policies and procedures.

Essential Responsibilities: (Other duties may be assigned as need) 

Onboarding:

• Welcome and orient new clients.

• Ensure clients have a smooth transition into the Program.

Crisis and Conflict Resolution:

• Assess and respond to resident crises or conflicts.

• Manage conflicts as they occur.

• Document conflicts.

• Monitor client incidents.

Resident Program Support: 

• Facilitate program structure

• Support residents in their recovery and program progress 

• Promote attendance at classes, groups, and 12-step meetings 

• Respond to residents in a positive, constructive manner 

• Maintain a safe, trauma responsive environment 

Safety and Security:

• Assess and manage emergencies according to Saint John’s emergency protocol.

• Maintain professional and appropriate boundaries with residents. 

Maintenance and Operations:

• Maintain the entire Campus facility inside and outside to ensure it is clean and orderly.

General:

• Regular, predictable attendance is required.

• Ability to get along and work effectively with others.

• Willingness to participate in training for skill development to enhance effectiveness with residents. 

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: High school diploma or general education degree (GED); with one year's experience working effectively with the public in a community setting. Bi-lingual and/or bi-cultural knowledge is desirable. 

Computer Skills: To perform this job successfully, an individual should have a knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include Internet and email, copy and fax machines, postage meter and telephone. 

Other Skills and Abilities: 

• Ability to work well in team environment 

• Good interpersonal skills 

• Punctual and good attendance 

• Effective communication skills including both oral and written form 

• Attention to detail 

• Maintain confidentiality 

Certificates, Licenses, Registrations: A current CA driver’s license and proof of auto insurance are required. TB clearance and fingerprinting will need to be completed before the hire date and First Aid/CPR certification will be completed after the hire date. Preferred candidates will have a Class B license with a passenger endorsement. 

Pay Range

$18-$19/ hour

Benefit Summary

• 7 different medical plan options including Sutter, Kaiser and Western Health Advantage. SJP pays for 90% of cost of base plan for employees
• 3 different dental plan options. SJP pays for 50% of cost for employees
• Additional benefit offerings include Vision, Life Insurance, Employee Assistance Program and Accident and Injury Insurance.
• Up to 6% match for 403b contributions
• Paid Time Off includes 10 paid holidays, 2 floating holidays, 5 sick days and up to 18 days of vacation per calendar year

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Saint John’s Program for Real Change is an equal opportunity employer