Description

SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT). 

• Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).
• Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
• Determine which integration method(s) will be used, integration directionality, and attributes.
• Participate in any data normalization required prior to being imported / inserted into ServiceNow.
• Participate in platform, process, and integration testing.
• Develop and maintain Discovery schedules, pattern usage and the role of other integrations.
• Fulfill role of Enterprise Integration Manager.
• Design, develop, configure, and customize ServiceNow applications and services.
• Deliver new functionality across applications.
• Manage and perform SMS development activities, supporting the entire development lifecycle.
• Apply SDLC and DevOps principles.
• Perform response and resolution for escalated SMS service requests and incidents.
• Assist the platform administrator with incident resolution.
• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

Qualifications

Qualifications and Education Requirements:

• 12 years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
• Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
• Extensive knowledge of ServiceNow Discovery and Integrations.
• Experience with the SNMP technologies that support Discovery Patterns.
• Experience with SOAP/REST-based API integrations.
• Current ServiceNow Certified System Administrator (CSA) Certification is required.
• Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required.
• US Citizen or Green Card Holder.
• Ability to attain a Public Trust clearance.
• 6 years of direct experience in ServiceNow is preferred.
• One or more of the following current ServiceNow Micro Certifications is desirable:

oMC - IntegrationHub

oMC - Automated Test Framework

• One or more of the following current ServiceNow Certifications is desirable:

oCertified Implementation Specialist - IT Service Management (CIS-ITSM)

oCertified Implementation Specialist - Service Mapping (CIS-SM)

oCertified Implementation Specialist - Event Management (CIS-EM)

oCertified Implementation Specialist - Hardware Asset Management (CIS-HAM)

oCertified Implementation Specialist - Software Asset Management (CIS-SAM)

oCertified Application Specialist - Performance Analytics (CAS-PA)