Description

SAIC is seeking a self- driven and professional Senior System Administrator for our customer. This position is 100% remote but will require some travel to the site in either North Charleston, SC or New Orleans, LA.

The System Administrator will be part of a 24/7 team to address priority 1 issues and support 24/7/365 operations for all managed services. The System Administrator will troubleshoot and resolve Tier 1-2 operational tickets. This team uses a variety of tools and processes to monitor performance and availability of all nodes and network infrastructure for multiple datacenters. This role is the first line of support for system outages across the monitored data centers.Team members triage outages to determine symptoms, possible root cause and the proper troubleshooting to either resolve the issue or escalate to Tier 3. 

Typical Duties Include:

• Acknowledge or receive Priority 1 system outages then troubleshoot.
• Troubleshooting system admin related hosting outages and operational tickets.
• Work with application team and other team members to resolve outages.
• Report outages and issues to data center team members, leadership and program teams.
• Perform software updates and patches, as necessary.
• Use of monitoring systems such as SolarWinds and SPLUNK.
• Manage Active Directory, group policy and Account issues.
• Interpret technical information to create and send written notifications and SITREPs on behalf of the Division.
• Review and edit written notifications and SITREPs, before they are sent on behalf of the Division.
• Apply system related cyber updates and STIGs to address vulnerabilities.

Qualifications

Education and Experience: 

• Bachelor's and five (5) years of experience.
• Self-starter with ability to self-direct training.
• Proven ability to grasp and apply new information quickly.
• Ability to be creative, innovative, and responsible, and able to master good decision-making skills.
• Working knowledge of Active Directory and group policy.
• Working knowledge of ports and their function.
• Working knowledge of monitoring systems such as SolarWinds and SPLUNK. 
•  2 years of working knowledge in troubleshooting windows server OS and supporting functions across a domain.
•  Excellent written and oral communication.
• Strong technical troubleshooting capabilities.
• Must have strong organizational skills.
• Must have DoD 8570 IAT Level II (Security or equivalent) at date of hire.
• Must obtain OS Training within 30 days of start (Windows Server OS).
• Must have an active Secret Security clearance with the ability to obtain a Top Secret.