If you are customer-focused, driven, ready to take the next step in your career, do you want to be rewarded for your hard work, keep reading!

You will be responsible for scheduling potential clients by assessing their interest and getting them excited for their new remodel project. This position pays hourly plus Bonus.

Midwest Bath Company is doing BIG things and are one of the fastest growing companies in the Quad Cities. We are bathroom experts, and our business is selling and installing walk-in tubs and walk-in showers. We take pride in our team’s energy, positive attitudes, and the ability to provide one of the best work environments in the business.

With growth comes great opportunity, and we are excited to share an opening on our Midwest Bath Team as an Inside Sales Representative

Our Inside Sales Representatives are the first point of contact to customers and setting appointments for our Outside Sales Representatives.

Benefits

• Health Insurance, Vision, Dental, 401k (non-matching), LTD, STD, Life Insurance, and Accidental Death
• Paid Time Off
• Major Holidays Off
• Paid Training
• Performance based pay structure that allows you to earn as much money as possible.
• Ability to be a part of a rapidly growing company with great opportunities.

Responsible To

Call Center Manager

Job Summary

As an Inside Sales Representative, you eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments. You follow up on customer inquiries. Using pain questions to uncover needs, you get them to set qualified sales appointments--keeping our sales calendar full. As needed, you transfer customer calls to the appropriate staff or department.

Being sales and computer savvy, you provide customers with product information, set appointments, and document all interactions in our call logs. You meet deadlines and follow up on assignments as needed. Always looking for an opportunity to increase sales, a way to improve your customer service skills, or a way to impact the success of the department, you eagerly recommend process improvements.

Duties and Responsibilities

• Make outbound calls to potential customers.
• Field and manage inbound calls from potential customers.
• Schedule appointments for our sales partners.
• Ensure that personal and team goals are met.
• Overcome objections from potential customers regarding scheduling, cost, etc.
• Have a sense of urgency to respond to inbound leads from potential customers.
• Other duties as needed.

Core Competencies

• Detail Oriented – verifies important details, ensures there are no surprises or gaps.
• Collaboration – works with and through others to achieve common goals and desired results.
• Effective Listening – builds understanding through listening to what others have to say and responding appropriately.
• Interpersonal Relations – exhibits respect and understanding of others to maintain professional relationships.
• Verbal Communication – speaks with clarity, precision, and purpose in small groups.
• High Achiever – seeks to regularly surpass sales and performance goals.

Requirements

• Minimum 1 year of inside sales/or customer service experience preferred.
• Proven experience as a call center/sales lead generation environment a plus.
• Persuasive skills via phone communication.
• Goal-oriented and money motivated.
• Experience with call center technology solutions a plus.
• Outstanding communication and interpersonal skills.
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.
• Legally authorized to work in the United States
• Ability to pass drug-screen and background check.

Midwest Bath Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.