Job Overview

The Sales and Marketing Coordinator is responsible for supporting the Sales and Marketing Manager through neighborhood marketing, private event sales, social media and 4 walls initiatives.

Responsibilities

ESSENTIAL RESPONSIBILITIES

• Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner (within the same business day or by 10am the next business day).
• Responds to telephone and in-person inquiries regarding reservations, F&B outlet information, and guest concerns.
• Type correspondence reports and forms as well as prepare simple written correspondence.
• Understand requirements for each event and plan the event with attention to financial and time constraints.
• Prepare sales contracts within 24 hours of receiving verbal affirmation of the event.
• Oversee event happenings and act promptly to resolve any issues that arise before, during, and after the event.
• Respond to e-mails and phone calls in a timely manner (within 24 hours).
• Create leads and gather details of events.
• Compile detailed activity reports to include : bookings, cancellations, deposits, payments, sales projections and leads
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, and a sincere attitude at all times.
• Conduct walk-in tours
• Handles multiple projects simultaneously with great attention to detail.

OTHER RESPONSIBILITIES

• Assist guests with changes and special requests, as needed.
• Provide assistance to other associates and departments to contribute to the best overall performance of the department and the hotel.
• Any and all other duties deemed necessary by a member of management.

Qualifications

Energy and Drive

Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills

Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity.

Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills

Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.

Is direct yet tactful and considerate of the audience. Accepts and provides feedback positively.

Operating Skills

Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes.

Ability to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Knowledge / Skills

Standard business letter formats. Strong editing skills. Excellent hearing required for telephone inquiries and client and associate handling.

Excellent vision required as contracts and letters are handwritten, filing, using computer, checking diary. Excellent speech communication skills necessary to communicate clearly with customers and other departments.

Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. Excellent attention to detail and multi-tasking skills

Abilities

Bending / kneeling / lifting - repeated bending, kneeling and lifting. Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of items up to 25 lbs.

Education / Formal Training

High school diploma or vocational secretarial.

Experience

1-2 yrs. of experience in Hospitality, Catering, Event Coordination. Previous administrative experience preferred.

Environment

Restaurant and office environment

Last updated : 2024-05-09