Safford Brown Nissan Sterling is seeking a dynamic and Experienced Automotive Service Manager

to join our team. The service manager will oversee all aspects of our automotive service department,

ensure the delivery of top-notch customer service, maintain efficient operations, and drive business

growth. Must have previous experience as a service manager at a franchised dealership!

Automotive Service Manager Responsibilities:

● Lead and manage a team of automotive service technicians and support staff, fostering a culture

of collaboration, excellence, and continuous improvement.

● Maintain high customer service standards (CSI scores) by promptly addressing customer

inquiries, concerns, and feedback.

● Implement and enforce safety protocols and compliance with industry regulations to ensure a

safe working environment for employees and customers.

● Develop and execute strategies to drive business growth, including expanding service offerings,

implementing promotional campaigns, and cultivating customer loyalty programs.

● Analyze service department performance metrics and financial data to identify areas for

improvement and implement strategies to enhance profitability and operational efficiency.

● Stay informed about industry trends, technological advancements, and best practices in

automotive service management, and incorporate relevant innovations into service department

operations.

Qualifications:

● Minimum of 3 years of experience in high-performing service department.

● Strong leadership skills with the ability to inspire and motivate a team.

● Excellent communication and interpersonal skills, with a customer-centric approach.

● Proficiency in automotive diagnostic equipment and service procedures.

● Proven track record of driving business growth and achieving operational excellence.

● Knowledge of automotive industry regulations, safety standards, and compliance requirements.

● Ability to multitask, prioritize responsibilities, and adapt to changing priorities in a fast-paced

environment.

● Proficiency in computer software applications, including MS Office and automotive service

management software.

Apply today with your resume for a confidential conversation. We offer competitive compensation,

great benefits and an exciting work environment. This is a great opportunity for someone who is

looking for a long-term career with a growing company!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Automotive Service Manager: 3 years (Preferred)

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person