The Customer Service Officer helps to manage the daily activities of the branch operations department. Responsible for providing an exemplary customer service experience, the Customer Service Officer assists with new accounts, problem resolution, and account servicing. They are responsible for managing teller cash drawer. In the absence of the Branch Manager, the Customer Service Officer will fill in and complete their daily duties.
* Process all deposits and withdrawals transactions
* Open new accounts
* Completes daily tasks in a timely matter
* Determines source and resolution of problems through examination of various documents and records.
* Approves transactions and utilizes signing authority within delegated limits.
* Responsible for using good judgment and bank regulations to report unusual and suspicious activity to the BSA Officer or Designee.
* Assists operations staff and management with development and implementation of new policies and procedures.
* Process all courier/mail/ATM and night drop deposits
* Process all over the counter deposits and withdrawals
* Process telephone/fax transfers, wire transfers, and loan paymentsDesired Skills and Experience
The Customer Service Officer helps to manage the daily activities of the branch operations department. Responsible for providing an exemplary customer service experience, the Customer Service Officer assists with new accounts, problem resolution, and account servicing. They are responsible for managing teller cash drawer. In the absence of the Branch Manager, the Customer Service Officer will fill in and complete their daily duties.
* Process all deposits and withdrawals transactions
* Open new accounts
* Completes daily tasks in a timely matter
* Determines source and resolution of problems through examination of various documents and records.
* Approves transactions and utilizes signing authority within delegated limits.
* Responsible for using good judgment and bank regulations to report unusual and suspicious activity to the BSA Officer or Designee.
* Assists operations staff and management with development and implementation of new policies and procedures.
* Process all courier/mail/ATM and night drop deposits
* Process all over the counter deposits and withdrawals
* Process telephone/fax transfers, wire transfers, and loan payments

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.