At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Department: Corporate Support- Human Resources

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

Job Summary:

The Human Resources Business Partner (HRBP) is responsible for engaging with Divisions and Programs/Departments within S.U.C.C.E.S.S. on all Human Resources (HR) matters and providing support to the Divisions and Programs/Depts with their workforce plans. The HRBP helps to ensure that HR plans across the divisions and programs are consistent and aligned with the organization’s strategic plan. The HRBP provides human resources advising to internal client groups on Employee Relations (ER) matters, workforce and staff planning to facilitate recruitment plans and resource allocations, conducts workplace investigations and makes recommendations upon conclusion of investigation findings. The HRBP provides support to the overall HR Department functions and is responsible for developing and facilitating training and development sessions for Managers and staff on HR topics. This position is also responsible for managing the recruitment and selection process under their business groups.

Reports to: Senior Human Resources Manager

Key Duties & Responsibilities:

Organizational Development:

• Supports HR strategic initiatives within their assigned client groups on matters such as audits, HRIS/HRMS projects, succession planning, and compensation reviews
• Conducts regular scheduled business reviews with assigned client groups
• Aligns the assigned client groups’ business plans to the organizational strategic plan through advising and engaging directors and managers
• Ensures business practices are equitable and compliant across client groups within the organization

Employee Relations:

• Escalated point of contact for employees on enquires related to HR matters based on established processes and guidelines
• First point of contact for supervisors and managers on enquires based on established processes and guidelines
• Provides managers with employee relations support, guidance and recommendations in all areas of people management, including coaching and performance management
• Reviews and initiates actions to resolve employee concerns and escalates as appropriate
• Facilitates timely resolution of all employee relations issues and workplace conflict, including conducting workplace investigations
• Guides managers of the client groups to ensure that documentation is completed, and all requirements are met before disciplinary and/or termination is performed

Recruitment & Selection:

• Supervises Talent Acquisition Specialists under their assigned client groups
• Engages with client groups for workforce and staffing planning to facilitate recruitment plans and resource allocation

• Guides managers of the client groups to ensure that documentation is completed, and all requirements are met before hiring
• Reviews and assesses the employment lifecycle and works with HR management on creating sound recruitment and retention strategies
• Leads job analysis as required, including creating and reviewing job descriptions for approval
• Ensures that all templates, forms and guides are up to date, including screening and interview templates and Recruitment Guide
• Ensures that ATS procedures and best practices are being followed by the recruitment team and hiring managers
• Monitors effectiveness and efficiency of ATS, including providing recommendations to improve its usage

Training & Development:

• Provides training/coaching to managers to ensure an engaged and productive workforce, including talent management and performance management
• In collaboration with the managers, ensures all regulatory training is conducted on annual basis (e.g. health & safety, bullying in the workplace, preventing harassment and discrimination in the workplace, and privacy)
• Provides training/coaching to staff on employment regulations and internal policies, procedures and best practices

Performance Management:

• Monitors and reviews the performance management process, including providing recommendations for its improvement
• Ensures that templates, forms and guide are up-to-date and aligned with applicable policies and best practices
• Assists in the development, implementation, and maintenance of the performance management system

Staff Engagement:

• Monitors and reviews the HR analytics for their internal client groups to advise on areas such attrition rates, internal mobility rates, recruitment and fill ratios, staff engagement rates, training rates, and exit interviews trending; including providing recommendations for improvement
• Supports the development and implementation of action plans to address improvement priorities based on staff engagement survey results

HR Service Delivery:

• Maintains HR management guidelines by preparing, updating, and recommending human resource policies and procedures
• Drafts and updates policies in the HR manual accordingly
• Manages all correspondences and information related to employee relations and personnel information in a confidential manner
• Provides support in implementing human resources programs and services with established processes and guidelines
• Conducts exit interviews, including providing analytics and recommendations
• Assists with analytics reporting in areas such as training & development, recruitment and selection, performance management, and employee relations
• Performs other related HR duties as assigned

Education, Training and Experience:

• Minimum 3 years of generalist experience in Human Resources including employee relations, recruitment and selection, training and development and performance management experience
• Supervisory experience is an asset
• Post-Secondary education specializing in Human Resource Management or suitable combination of education and experience

• Excellent knowledge in provincial and federal employment laws, regulations and related legislations
• CPHR designation preferred
• Previous experience working with non-profit organizations an asset

Job Skills and Abilities:

• Professional written and oral business communication skills
• Ability to effectively collaborate in a team environment and able to work independently
• Effective and efficient in decision-making, conflict resolution, problem-solving and risk management
• Excellent advisory and coaching abilities
• Excellent client service focus
• Excellent analytical skills
• Excellent organizational and time management skills
• Excellent presentation and interpersonal skills
• Ability to support change management
• Displays tact, diplomacy, good judgement and use discretion with highly confidential and sensitive employee information.
• Computer proficiency in MS Office applications and HRIS/HRMS systems

Additional Information:

• Criminal Record Check Required
• Ability to work evenings and weekends as required
• Ability to travel to S.U.C.C.E.S.S. worksites as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm June 7, 2024.

While we appreciate all applications, only those selected for an interview will be contacted.