18 Call Center Representative I Jobs in Atlanta, GA
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Ryder System Inc. is Hiring a Call Center Representative I Near Atlanta, GA
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
Training Date: November 6, 2023
3-4 weeks of training in Alpharetta, GA, after training you will work remoteMonday - Friday
Must be open to working between the hours of 8am - 8pm (8 hour shift)
Hourly Rate: $17.00/hr and additional $1.00/hr if bilingual
Prefer candidates with strong research, billing and credit experience
Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
Essential Functions
- CUSTOMER SERVICE:Assist customers who are experiencing a vehicle breakdownExecute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction Index (CSI) scores
- WORK FLOW MANAGEMENT:Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch timesCoordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute unitsCoordinate outside repair with vendors and customers
- ADMINISTRATIVE:Effectively handle all incoming calls and follow up callsProcess customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Additional Responsibilities
- Performs other duties as assigned
- Contribute to making the call center a great place to work
- Display a courteous and positive attitude daily
- The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
Skills and Abilities
- Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
- Strong verbal and written communication skills
- Capable of multi-tasking, highly organized, with excellent time management skills
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
- Ability to work independently and as a member of a team
- Detail oriented with excellent follow-up practices
- Apply effective phone skills
- Ability to work in a fast paced environment with occasional process changes.Embrace change and growth as the call center is growing at a rapid pace.
Qualifications
- H.S. diploma/GED required
- Three (3) years or more in Customer Service with issues resolution required
Travel: None
DOT Regulated: No
Job Category: Customer Service
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
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Job Summary
Full Time
Transportation
$34k-44k (estimate)
10/12/2023
04/07/2024
ryder.com
MEDLEY, FL
15,000 - 50,000
1933
Public
ROBERT E SANCHEZ
$1B - $3B
Transportation
Related Companies
About Ryder System Inc.
Ryder is a provider of commercial fleet management, transportation and supply chain management solutions.
The job skills required for Call Center Representative I include Customer Service, Call Center, Scheduling, Written Communication, Billing, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative I positions, which can be used as a reference in future career path planning. As a Call Center Representative I, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative I. You can explore the career advancement for a Call Center Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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