1. Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
2. Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager On Duty. Completes table/station chart with these assignments.
3. Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
4. Assists the Manager On Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
5. Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
6. Immediately recognizes and greets arriving guests, obtains guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
7. Escorts guests to their assigned table delivers and presents manus to all guests.
8. Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
9. Accurately quotes waiting times to guests and correctly maintains the “wait” list.
Informs Manager On Duty when waiting times are running over times quoted to our guests.
10. Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
11. Practices teamwork by assisting fellow employees to enhance our guests’ dining experience.
12. Communicates to the Manager On Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
13. Acknowledges all departing guests and invites them to return.
14. Completes all closing duties in a timely manner.
15. Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess/ Host.

Qualifications
- Host/hostess experience
- Food service experience
- Customer service skills
- Restaurant experience
- Strong communication skills
- Knowledge of POS systems (Aloha POS, Micros POS)
- Previous hotel experience
- Ability to provide exceptional guest services
- Experience in serving
- Hospitality background
- Proficient in phone etiquette
- Strong guest relations skills

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount
• Health insurance

Shift:

• 4 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person