16 workplace experience specialist Jobs in san francisco, ca
Air Canada is Hiring a Customer Experience Specialist Near San Francisco, CA
Location: San Francisco, CA, United States (Onsite)
Starting Salary: $22.47/hour
Branch: Airports North America
Category: Unionized (IBT)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation
Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the San Francisco Airport. The current salary is $22.47/hr as per the collective agreement.
Responsibilities:
- Provide customer service/experience
- Check in Passengers, issue boarding pass, seat selection and verify immigration documentation
- Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges
- Make reservations
- Provide passengers with relevant information, including Customs and Immigration requirements
- Perform Baggage Tracing duties
- Coordinate the boarding of passengers onto the aircraft:
- Ensure safety procedures are followed
- Monitor carry-on baggage
- Assist passengers as required
- Operate loading bridges
- Handle disruptions, irate passengers/oversells and those affected by irregular operations
- Handle VIP's where applicable or no Concierge
- Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.
- Handle and account for documents in accordance with Company regulations.
- May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.
- Update records in PSS as required to ensure proper processing of passengers at next point of contact.
- Maintain all Company standards including Uniform.
- In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests
- Ensure that all necessary supplies and material are on hand in sufficient quantity
- Collect and compile statistical data
Job Summary
Full Time
$105k-138k (estimate)
05/21/2024
06/09/2024
aircanada.com
PUYALLUP, WA
15,000 - 50,000
1937
KEOLA PANGCHING
<$5M
Transportation
Related Companies
About Air Canada
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Together with its Air Canada Express regional partners, Air Canada serves close to 35 million passengers annually and provides direct passenger service to more than 175 destinations on five continents. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network.
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
