Description

With growth, we need people! Rueters is experiencing the fastest growth in our company history and we're looking for an Equipment Service Manager who wants personal, professional and financial advancement. The Service Manager will be able to build and develop their service department to support the Carroll Community during our continued growth.

Company: Rueter's, a certified dealer for a wide range of agricultural and construction equipment, has been in the equipment business for over seventy years guaranteeing total customer satisfaction before, during, and after the sale. This fast-growing company has 7 locations in the state of Iowa and Nebraska.

Job Title: Service Manager

Reports to: Store Manager

Job Summary:

To oversee all personnel and responsibilities assigned to the service department including sales, inventory, marketing, training and goals set forth by the Service Division Manager

Essential Duties:

1. Develop and maintain effective service department processes to ensure internal and external customer satisfaction

2. Develop yearly goals for shop efficiency

3. Review all repair orders for accuracy and completeness concerning parts, materials, and labor.

4. Inspect and approve the release of equipment for delivery to customer

5. Promote customer loyalty and goodwill while protecting dealership image

6. Work with marketing to promote service specials

7. Work with other department managers to schedule customer clinics, field days and other promotional events

8. Review time clock reports and make appropriate changes for service technicians and shop help

9. Maintain highest level of certification set forth by the manufacturer. Address inefficiencies in a timely manner

10. Make sure all technicians are properly certified by the appropriate manufacture

11. Conduct yearly inventory of all shop tools and equipment and maintain that all are in good working condition

12. Monitor and control costs of usable items in the service department

13. Ensure and promote that correct safety procedures are being followed

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility:

This position directly supervises all service technicians employed by the store.

Work Environment:

This job operates in both an office and field environment, including exposure to varied weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are typically Monday through Friday, 7:30 a.m. to 5 p.m. with some evenings and weekends as necessary.

EEO Statement:

Rueter’s is an equal opportunity employer. Rueter’s provides equal opportunity to all employees and job applicants without regard to age, race, national origin, religion, sex, gender, gender identification, sexual orientation, disability, genetic information, military status, or other protected classifications.

Requirements

Competencies:

• Leadership and development of assigned staff

• Proven knowledge of methods, materials, tools and techniques used in the repair of agricultural and construction equipment

• Outstanding knowledge of mechanical, electrical, and hydraulic systems

• Team oriented with positive attitude and desire to provide excellent customer service

• Valid Driver’s License