Company Description

Living Our Values

Inclusivity: rue21 embraces all of you. We promote individuality and celebrate our differences. All are accepted, respected and welcome. Integrity: We own our words, our actions, and our results. We set our standard high by thinking big. It matters how we show up and how we play the game. Collaboration: Together we are rue21. We listen and support each other and achieve our collective goals together. Curiosity: We don’t ask why; we ask why not? We are agile and are driven by new ideas and original thinking. We are passionate and believe anything is possible. Community: Our power is our people; our community of customers, associates, and partners. We care, we connect, we listen, and we deliver.

Job Description

The General Managers and Store Managers are results driven. They are the leaders, trainers, and motivators in the field. They are strategic, ambitious, and autonomous. They are on the front line of executing company initiatives. They will work passionately to get the job done.

RESPONSIBILITIES

GOALSSTORE

Achieves store goals by driving sales through visual merchandising, market events, and customer experience. Executes markdowns, shipping, receiving, and cash control with accuracy. Controls and minimizes shrink. Maintains payroll within budgetary guidance. Possesses business acumen by demonstrating financial and operational understanding of the organization.

CUSTOMER FOCUS

Maintains a customer-centric focus. Ensures associates are knowledgeable, helpful, and able to efficiently carry-out the store recovery functions. Provides associates the tools necessary to ensure customer satisfaction. Delivers positive resolutions to challenges and complaints from customers.

TRAINING AND DEVELOPMENT

Trains and develops Assistant Store Managers and all store associates. Oversees and executes successful staffing strategies. Networks to build a pipeline of potential new associates. Recruits and retains qualified associates to ensure staffing needs are consistently met. Holds poor performing managers and associates accountable through conversation and documentation. Provides staff with growth opportunities through consistent coaching.

STORE PRESENTATION

Ensures store is properly merchandised and up to company’s visual standards. Merchandises store with a results-oriented mindset in order to drive key metrics. Makes visual merchandising decisions based on the needs of their customers. Executes floorset directives in a timely and effective manner. Keeps store’s product level high by ensuring new shipment is quickly processed and placed on floor.

COMMUNICATION

Coaches, confronts, and counsels associates to improve overall performance. Inform and direct associates daily on the evolving needs of the business through clear and concise direction. Follows up with team to ensure projects were properly executed. Communicates store information with the District Manager and Support Center.

Qualifications

• EDUCATION - High school education is required. Some college preferred.
• RETAIL EXPERIENCE - 2 years experience in a retail management role.
• SUPERVISOR / MANAGERIAL EXPERIENCE - Minimum of 2-3 years management experience required

PHYSICAL REQUIREMENTS

• Stand for up to 8 hours
• Carry up to 40 pounds
• Climb and balance on ladders
• Bend at the waist
• Lift up to 40 pounds
• Kneel and squat on the ground
• Reach above the shoulder frequently

WORK SCHEDULE REQUIREMENTS

Managers are required to work approximately 40 hours per week. However, managers may be required to work more or less than 40 hours per week depending on the time of year and the needs of the store. Managers are required to work some nights, most weekends, and during peak holiday periods.

Additional Information

What’s in it for you!

• Paid time off and paid Holidays
• Health Insurance
• Monthly bonus potential
• Fun, fast-paced work environment; working with like-minded people with same interests
• Flexible work schedule including daytime, evening, and weekend shifts
• Express individuality and embrace diversity
• 40% discount in-store and online Casual dress code
• Performance based advancement is supported and encouraged
• Easy request-off and view schedules from home via a convenient app
• Perks at Work (discounts on electronics, movie tickets, travel, etc.)
• Employee Assistance Program
• 401K Match
• The Store Manager’s anticipated salary range is $39,000 - $65,000 annually, with the potential to earn discretionary bonuses. This salary range is provided in compliance with state specific laws. Actual salary may vary within this range based on the market, store location, and the Applicant’s level of experience. 

Competencies

Communication – Effectively communicates with supervisor as well as store team; Actively listens to understand others and ensures the message is understood; Ensures important matters are shared with all appropriate parties; Communicates in a clear and concise manner, both verbally and in writing; Accepts and uses feedback to improve performance
Collaboration – Demonstrates the desire and ability to work cross-functionally; uses a "we" focused approach; Resolves interpersonal conflicts constructively; Appreciates and leverages the strengths of others to accomplish goals; 
Listens to ideas from others and ensures all sides are heard before reaching a final decision; Proves to be an open-minded and inclusive individual
Holds Self Accountable – Holds self-accountable for measurable high quality, timely, and cost-effective results; Determines objectives, sets priorities, sees tasks through to completion; Accepts responsibility for mistakes; Complies with established priorities and company directives
Solution Oriented – Recognizes issues, considers multiple sides, determines action needed and weighs consequences before making a final decision; Follows up as necessary to ensure forward progress; Is not discouraged by difficult situations and makes informed decisions based on available information
People Centric – Exhibits strong listening skills; Has a fast paced, ever changing, people first mentality; Builds Positive working relationships with internal and external business partners
Relevant – Displays genuine excitement about increasing job knowledge; Has self-propelled interest to stay up to date/ahead of trends as it relates to their role; Is valued and respected by team
Initiative – Takes a proactive approach and goes beyond what is required to achieve goals; Seeks out new assignments to search for both professional and personal development opportunities; Performs tasks outside of area of responsibility to help the organization
Deliver – Results driven with high standards; Sets achievable goals, successfully executes, and can articulate solutions in a linear, easy to understand way; Searches for inefficiencies in processes and offers pertinent recommendations to improve
Evolve – Strives to be original through thought and ideas; Displays genuine excitement around "new"; Successfully has grown and developed in role