• Schedule is subject to change based on operational needs

• High school diploma or equivalent
• Previous experience with Planned Parenthood as a Health Center Assistant (HCA) OR related healthcare leadership experience required
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong leadership and supervisory attributes
• Ability to be adaptable and function well in an ever-changing environment
• Strong ability to cultivate and maintain a team culture in line with our In This Together (ITT) Values and Services Standards
• Critical thinker
• Solution-focused/Proactive problem solver
• Ability to work autonomously and as part of a team
• Desire to work with all people, irrespective of background, race, or creed
• Aptitude to learn and maintain strong regulatory compliance
• Desire to identify opportunities and implement or improve processes
• Excellent time management skills
• BLS certification required within 3 months of hire (in-house training provided)

Essential Functions:

• Supports the Health Center Manager and surrounding sites within the Pod with operational oversight and tasks as needed.
• Steps in to assist or manage instances of behavior escalation, suspicious encounters, and reportable abuse.
• Identifies events that require incident reports and completes those reports when indicated.
• Proactively takes initiative to solve problems
• Performs all applicable responsibilities of the HCA within the health center pod. This could include but is not limited to caring for patients by working the front desk, in the lab, billing verification, back office, and opening/closing duties.
• Monitors health center flow through patient-centered care strategies that ensure quality patient care, timely appointments, minimized distractions, efficient processes, and engaged staff.
• Monitors health center metrics by accessing the marketplace dashboard to analyze the health center’s overall performance.
• Leads team towards the improvement of the health center performance based on the manager’s insight and direction of the Key Performance Indicator goals.
• Partners with the Health Center Manager to ensure operational and regulatory compliance is always maintained by confirming staff are up to date on proper protocols, conducting audits, identifying any area of non-compliance, and taking corrective action.
• Recognizes when operational compliance is at risk and notifies center manager with suggestions to maintain proper compliance.
• Conducts monthly inventory counts and submits on time to accounting.
• Ensures supply stocks are always maintained according to policy and procedure to avoid unnecessary service interruptions.
• Supports HCA training program as directed by Learning & Development (L&D) and Health Center Manager.
• Acts as an ambassador of house-wide initiatives, goals, and policies.
• Participates in abortion services including, but not limited to coordinating referrals, scheduling visits, providing education & counseling, and contributing to care.
• May perform other duties as assigned.

Essential Supervisory Functions:

• Directly supervises Health Center Assistants.
• Ensure all staff have the information they need to be successful by conducting briefs, huddles, and debriefs, as well as assisting the Health Center Manager with facilitating staff meetings.
• Orients staff traveling to the health center and assists in the supervision of all health center staff within the Pod in coordination with the Health Center Manager.
• Identifies staff ready for career progression and coordinates with the manager for approval to delegate.
• Acts as Manager on Duty (MOD) during the manager’s absence.
• Delegates side tasks to HCA team and confirms proper compliance is adhered to.
• Creates or assists in the creation and maintenance of staff schedules to ensure appropriate coverage is arranged for each shift.
• Identifies and collaborates with the human resources department when staff require a leave of absence or request an accommodation.
• Inspects and appropriately authorizes timesheets and time-off requests according to company and CBA policies.
• Assists the Health Center Manager in the recruitment, onboarding, training, transferring, and exiting of all staff, including those that are part of the pod or report to other supervisors.
• Proactively supports staff’s professional development, growth, and training by coordinating the guidance, tools, and resources available to facilitate proper compliance and performance.
• Ensures proper implementation of and adherence to policies and procedures and takes disciplinary action in coordination with Health Center Manager, when indicated.
• Facilitates and documents HCA check-ins on a minimum monthly cadence and provides shares documentation with Health Center Manager.
• Reviews and records employee performance during monthly check-ins and provides coaching and feedback.
• Models communication and culture in line with our In This Together Values, Services Standards, and REACT model and coaches staff to do the same.
• Motivates employees and ensures a focus on the mission and business.
• Ensures proper implementation of and adherence to policies and procedures and takes disciplinary action in coordination with Health Center Manager, when indicated.
• Identifies and mitigates risks associated with employment laws such as discrimination and harassment in collaboration with the center manager and human resources department.
• Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.
• Conducts all supervisory responsibilities according to the requirements within the PPRM/Labor Union Collective Bargaining Agreement.