The Assistant Lead acts as a backup in the absence of the Production Lead. In addition, the Assistant Lead performs duties related to general production including the set up and operation of equipment which blends/mixes/packages/transportsdry or liquid materials that comprise customer products. The Assistant Lead must emphasize the important of meeting or exceeding customer requirements by remaining committed to the delivery of on-time, defect free products.

Work Schedule: 3rd Shift: Sunday Night - Thursday Night 11:00 PM - 7:00 AM

Responsibilities

• Perform the role of the Production Lead in their absence
• When not filling in for the Production Lead, this position preforms the responsibilities of a Machine Operator
• Maintains security for users and user groups
• Evaluates and activates new/additional features and functions that best support the company’s needs
• Develops and enhances workflows, develops and prepares reports on system activity
• Develops and supports interfaces to other systems
• Verifies and reconciles data entered into the CRM
• Assesses user requirements, designs, configure interfaces, and trains others
• Supports resolution of product/service issues, upgrades and problems
• Ensures database availability and functionality by quickly troubleshooting and resolving database-related issues
• Builds relationships with, coordinates with, and works with resellers as needed
• Performs end-user training and support on the CRM and Sharepoint systems
• Creates and maintains appropriate documentation on the use of the systems
• Resolves daily help desk issues
• Leads and executes database upgrades and data migration tasks between databases or across platforms
• Other duties as assigned