Field Service Representative

Norfolk, VA Government / Military Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland.

RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better.

Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.

We are looking for Field Service Representatives (FSR) to join our growing company! This role is located in Norfolk, VA.

Duties and Responsibilities :

• Understand IT technologies, networking and troubleshooting methodologies as well as tele-connect protocols and configurations (bridges, point-to-point, etc.)
• Coordinate with users and configure unsecure and secure VTC systems to establish connections with remote users and ensure optimal audio, video and others services
• Schedule VTC arrangements using various tools and methods of connectivity
• Provide (customer support) to VTC users
• Be forward thinking; anticipate the needs of users and ensure they are reserved and configured in advance of meetings
• Be able to quickly troubleshoot and isolate VTC issues / problems, and work well with VTC and network technicians to resolve problems
• Professional appearance and demeanor in dealing with customers, coworkers, teammates and supervisors
• Ability to interact professionally and confidently in supporting senior government officials
• Strong oral and written communications skills
• Experience establishing VTC connections using Cisco equipment
• Advanced knowledge of VTC CODECS and protocols, equipment set up, operations, and capabilities
• Proficient in Microsoft Office software (Word, Excel and PowerPoint).
• Advanced knowledge of computer systems and related cybersecurity software and hardware components.
• Qualified as an A , NETWORK , or SECURITY as described in the SECNAV M-5239.2
• Experience with Windows operating systems and a variety of major PC applications (including Microsoft Office) and the Internet required
• Experience with Apple operating systems, multimedia systems, and Windows Active Directory networks
• Knowledge of basic networking principles for installations and troubleshooting
• Knowledge of Public Key Infrastructure and use of Token for DoN networks
• Ability to coordinate with subordinate command POCs to collect, review and validate changes in IT service requirements
• Ability to provide assistance and guidance to command ISSMs to maintain compliance with required cyber security and information assurance programs
• Knowledge of Information Technology security principles, methods and security products to protect and maintain the availability, integrity, confidentially, and accountability of systems
• Experience must reflect skill in the following areas : attention to detail, customer service, oral communication, and problem solving.
• Experience coordinating with all levels of government officials to identify issues, root cause and mitigations and provide guidance with NMCI help desk and field services.
• Must be able to walk the long distances within and between buildings.

Requirements :

• Education : Advanced Professional Training / High School
• Years of Experience : 2 or more years
• Certifications : A , Network , or Security with an appropriate CE
• Clearance : SECRET

Work Location : On-site at Norfolk, VA

Employment Type : Full-Time, Salary-Exempt

Benefits Package : We offer a top tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!

COVID-19 Vaccination Requirement Statement : As a federal contractor in compliance with Executive Order 14042, effective November 1, 2021, all positions will require successful candidates to obtain and show proof of a COVID-19 vaccination (or medical / religious exemption) on the first day of employment.

RSC2, Inc. is an equal opportunity employer and will provide reasonable accommodation to those individuals who cannot be vaccinated.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The EEO is the Law poster is available* *. This position is contingent on government award of available funds.*

www.rsc2.com