Job Duties and responsibilities

· Effectively communicate with Customers and operations for all inquiries via telephone or email

· Provide delivery information upon request

· Help to expedite product shipments based on customer needs/requests

· Assist, coordinate, and provide feedback between the manufacturing team and customers to coordinate order fulfilment

· Processing Purchase Orders accurately and efficiently

· Managing Customer Portal updating information in a timely manner

Skills and Competencies

· Demonstrated success working in a fast-paced, dynamic work environment

· Demonstrated passion for customer service and desire to help others required

· Excellent time management, organization, and follow up skills required

· Demonstrated ability to manage multiple competing priorities while maintaining a positive, courteous and professional attitude

· Demonstrated ability to apply effective intermediate computer skills, including Microsoft Office applications: Word and Excel

· Strong oral and written communication skills required, especially as they pertain to communicating with Customers, operations, and cross-functional teams

· Pleasant phone skills and service-minded attitude required

Education / Experience / Work Environment

· Minimum 2 years’ experience within customer service position, preferably within an order entry or order fulfillment role in the telecommunications, call center and/or manufacturing industry

· Able to work 8-10 hours a day

· Self-motivated

Join us in providing top-notch service to our valued customers and grow your career in a dynamic environment!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Racine, WI 53404: Relocate before starting work (Required)

Work Location: In person