Title: Program Coordinator 1

Location: REMOTE in states MST/AZ or PST time zones

Duration: 6 months contract to hire

Target Start Date (based on successful onboarding completion): 5/20/2023

Shift: 8:00 AM - 5:00 PM - 40 HRS/WEEK

Walk me through the day-to-day responsibilities of this role and a description of the project:

• Making outbound calls to our high and moderate priority members who might qualify for case management.
• 60 Calls a day, work is handed out through excel.
• 30 new members every day are given and we are expected to make 3 outreached and different times and days within or TAT.

Describe the performance expectations/metrics for this individual and their team:

• Engagement rate, Digital Case Management Rate, Unable to Reach Rate, decline rate, Turnaround Time, and Quality.
• Easiest was to explain is to call 30 new members a day and keep up with the 2nd and third attempts from the days prior, with a goal of getting as many people engaged (sale) as possible.

Tell me about what their first day looks like:

• The first day is meet and greet and some virtual learning.

What previous job titles or backgrounds work well in this role?

• Customer service rep
• Sales rep

What makes your team/department/culture special that you would like candidates to know?

• One team we all help each other.

What red flag(s) would cause you to immediately disqualify a candidate?

• Unopen to change.
• Unable to work in a fast-paced environment, what’s true this week might change next month.

Required Skills/Experience/Education:

• 2 years of RECENT High-Volume Call Center Experience in Healthcare/Managed Care/Medical
• Strong Typing Skills, Strong Proficiency in Microsoft Office, and Multitasking skills. Bilingual Spanish preferred.
• High School Diploma or GED required.

Job Type: Contract

Pay: $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Healthcare/Medical Insurance: 3 years (Required)
• Call center: 3 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Reno, NV (Required)

Work Location: Remote