Operational/Functional:

• Assist in coordinating, planning, preparing, and executing food and beverage to the highest standards in outlets and functions within the hotel. Follow up on guest feedback.
• Assist in hiring, training, promotion, and firing of all Food and Beverage employees.
• Ensure all Sonesta safety and sanitation standards are adhered to; this includes all local liquor and food safety regulations.
• Thorough knowledge of all food and beverage offerings. Coordinate with Chef of daily menus and educate the team.
• Visibly work the floor to ensure flawless execution and handle all complaints.
• Inspect room and tables for proper set-up and cleanliness.
• Maintain high standards of personal appearance and grooming
• Ensure all closing duties for staff are completed before staff sign out.

• Perform other duties as requested by management.

Strategy and Planning:

• Assist in managing all aspects of the food and beverage service department.

• Direct and complete scheduled inventories.

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Coordinate details of upcoming functions with the Catering & Conventions Services managers.

Managing your Team:

• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
• Assist in annual performance evaluations of the team members.
• Ensure employees are treated fairly and equitably.
• Coach team by providing specific feedback to improve knowledge, skills, and performance.
• Establish and maintain open, collaborative relationships with direct reports and the entire food & Beverage team.

Leading with Passion:

• Utilize and collaborate with resources across different departments and corporate offices.
• Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
• Focus on the mission and well-being of the department, hotel, and company.
• Lead by example and operate with integrity and respect.
• Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.

Qualifications:

• Excellent oral and written communication.
• Excellent organization skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with Food and Beverage cost controls.
• Must have the ability to motivate restaurant staff and maintain a cohesive team.
• Must be able to suggestively sell menu items, beverages and wines.
• Must be able to endure abundant physical movements in carrying out job duties.

Go Beyond @SonestaHotels
WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.