Customer Service Representatives provide the customers of an organization with guidance and information.

Customer Service Representative Duties

• answering inquiries,
• giving instructions,
• promoting products and services and
• solving complaints.
• Provided customers with product and service information
• Identified, researched, and resolved customer issues using the computer system
• Followed-up on customer inquiries not immediately resolved

Customer Service Representative Qualities

• good communication skills,
• a courteous attitude,
• patience,
• good computer skills and problem-solving abilities.

Customer Service Representative Benefits

• Emotional Intelligence (EQ) is a skill that can be improved.
• Inside and out, know your product.
• Develop skills that can be transferred.
• Within your company, establish a network.
• Find out how to solve problems effectively.