Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Flooring Sales Specialist. As a Sales Specialist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Duties:
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, concerns, providing appropriate solutions and alternatives
- Upsell products and services to maximize sales opportunities
- Provide accurate and timely information to customers regarding products, services, and promotions
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer interactions to identify trends and areas for improvement
- Collaborate with other team members to resolve complex customer issues
- Maintain a high level of phone etiquette and professionalism at all times

Skills:
- Excellent customer service skills are a must, with the ability to handle difficult situations with empathy and professionalism
- Strong communication skills, both verbal and written
- Experience in outbound calling or sales is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills.
- Multilingual abilities are a plus

At Royal Palm Floors, we value our employees' contributions and offer competitive benefits packages. Join our team today as a Flooring Sales Specialist and make a difference in the lives of our customers!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required. Additional duties may be assigned as needed.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• Weekends as needed

Application Question(s):

• Are you available to work Saturdays on a regular basis?

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person