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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world
Position Summary:
The Specialist of Customer Experience Marketing Communications is responsible for assisting the Sr Manager in crafting consumer messaging when the guest experience is affected This includes but is not limited to incident handling itinerary changes cancellations and changes to revenue-driven products for our domestic and global markets This individual will interact with various departments (Deployment Sales & Marketing Hotel Operations Guest Port Services Global Contact Centers International Teams etc) to ensure information is received and provided in a timely manner They will support the Sr Manager with communicating all messaging in a positive tone in our brand voice with a focus on driving guest satisfaction and interest The Specialist will develop talk tracks for all Contact Centers related to all consumer communications While reviewing all facets of the customer journey the Specialist will look for areas of opportunities and propose recommendations for more effective and efficient communication to guests Additionally they will analyze consumer data to identify actionable insights that will influence business decisions Researching and evaluating competitor initiatives and product offerings to confirm we are at a competitive advantage and ahead of industry trends will also be part of this role Understanding our consumers¿ needs to provide products that add value and increased APDs will be imperative to success while also assessing impacts that change existing products and what these changes do to the guest experience which may at times involve identifying appropriate resolutions A positive can-do attitude with a resolution-focused approach while keeping the guest top-of-mind is crucial to the Specialists success Additionally the Specialist will assist with presentations and ensure all projects and initiatives are handled in a timely manner
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their leadership
Essential Duties and Responsibilities:
Qualifications Knowledge & Skills:
Bachelor’s degree in Communications Marketing or related fieldWe know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
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Nearest Major Market: Miami
Full Time
$66k-84k (estimate)
04/03/2024
06/01/2024
rcgcareers.com
Miami, WV
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