Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world

Position Summary:

Coordinates all pre-cruise events in port of calls for the fleet for Hotel Operations as assigned by Manager Responsible for overseeing destination event process and local venue applications for Hotel Operations as assigned by Manager Also serves as the primary shore side contact for Onboard Coordinator and is responsible for problem resolution and support Event Specialist ensures all shoreside services are requested and confirmed prior to sailing and supports travel partner/ guest and shipboard team with amendments and revisions of existing onboard arrangements Services bookings as needed and ensures that all amenities services and packages are up to date on reservation Looks for areas of opportunity to cross-sell amenities and/or experiences to guests/trade to make the guest’s experience as special as possible

Essential Duties and Responsibilities:

• Oversee all aspects of the event process from initial contact to post-cruise
Acts as main point of contact for Guests and/or Travel Partners requesting information on: Ship Specific- itineraries local venue availability capacities and measurements alternate functions date
• time and advises Guests and/or Travel Partners in need of support in the event planning aspects of their program
Hosts consultations with Guests and/or Travel Partners to discuss current packages available the type of event desired
• and guest budget
• Responsible for securing the local venue space for assigned events
Liaison with multiple local vendors: Entertainment Food & Beverage Rentals Decor etc
• to provide best possible customized shoreside experience while planning event
• Finalize detailed event reports with Guests in a timely manner
• Conduct final amenity reviews at prelim and voyage sailing reports to ensure accuracy and provide necessary feedback to ships and necessary shoreside areas before and after each sailing
• Schedules and completes regular conference calls with the Onboard Coordinator(s) to review upcoming events and ensure seamless delivery of promised programs
• Responsible for completing introductory calls and/or video conferences to all events booked to clearly explain expectations and prevent miscommunications between Royal Caribbean Cruise Line and Guests and/or Travel Partners
Addresses and resolves problems complaints
• and requests by phone or through written correspondence according to response guidelines and Quality Assurance metrics
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
• Employees will be required to perform any other job-related duties assigned by their management
• Determines areas of opportunity for growth and increased revenue
• Understand the use of a CRM system and apply its tools within everyday workflow

Qualifications Knowledge & Skills:

• Bachelor’s degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required
Excellent multi-tasking problem-solving organizational
• and time management skills required
• Exceptional communication and customer service skills required
Detail-oriented methodical
• and creative
• Proficient in all Microsoft Office applications
• Two years of experience in Hotel Event Planning or Group Coordination required
• Preferred CRM experience
While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel; and talk or hear The employee is occasionally required to stand walk and reach with hands and arms Specific vision abilities required by this job include close vision color vision
• and ability to adjust focus
Ability to make decisions in situations where multiple variables and tight deadlines exist assess complex situations and make mutually beneficial decisions where limited standardization exists
• and assess the most complex and non-routine situations
Ability to work interact and communicate with external/internal customers at all levels
• Must build and maintain successful business relationships with external customers as well as co-workers to successfully service their needs
Ability to write reports memos and business correspondence Ability to read and comprehend complicated instructions short correspondence memos and procedure manuals Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization also required

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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