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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Celebrity brand has an exciting career opportunity for a full Team Captain STAR Advocate reporting to the Sales team
This position will be working from the Wichita offices
Position Summary:
The Celebrity STAR Advocate position will support all reservation and group booking sales and service for the brand's North America top trade partners in a high volume fast paced environment including full support of any Loyalty and post sailing Guest Relations issues as needed This self-contained team functions as a one stop desk for the select agencies they support and is responsible for delivering best in industry service to these agencies while partnering with Sales to grow this business This position is required to employ broad judgment and critical thinking skills to handle exception requests and problem resolutions and is universally capable to support any role within the Celebrity TS&S ranks and is responsible for the greatest amount of revenue generation per agent within the department This role is responsible for assisting the STAR Supervisors with the day-to-day management of the teams while maintaining performance standards for current team Responsibilities include daily communication with the supervisors regarding overall team status monitoring contact volumes providing support and guidance to team members processing reports maintaining records etc This individual will work closely with the team leadership and provide support and assistance regarding several special projects Occasional travel to support on board support may be required Agent will be required to provide assistance through Agent Assist Desk and provide back-up support for the Resolutions department Must have excellent written and verbal communication skills along with the ability to lead and motivate agents
Essential Duties and Responsibilities:
Qualifications Knowledge and Skills:
Bachelor's degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required Must have the ability to analyze problems and follow a logical course for its resolution Must be able to view a situation from all angles and determine the best course of actions considering all details At least 6 months experience in STAR is preferred Excellent communication skills requiredWe know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
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Nearest Major Market: Wichita
Full Time
$82k-106k (estimate)
05/16/2024
05/20/2024
rcgcareers.com
Miami, WV
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