Part-time CSR and Dispatcher

In-person position, not remote

Weekend availability

Roto-Rooter, El Cajon’s premier provider of plumbing and drain cleaning services, is looking for a unique individual to join our team as a PART-TIME, WEEKEND CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER.

IMMEDIATE OPENINGS FOR THOSE READY TO WORK!

The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.

Essential functions of the position include:

• Provide world class customer service through scheduling, communication and follow-up with our customers.
• Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
• Handle customer issues and make invoice adjustments concerning billing or service.
• Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
• Maintain accurate time tracking on all service technicians and plumbers.
• Follow-up with customers to ensure they are happy with our services.
• Follow-up with customers to schedule work on provided estimates.

Salary based on experience and skill set.

We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, ability to work a flexible schedule that will include weekends. A thorough knowledge of El Cajon and surrounding areas is a must.

If you are an energetic, self-starter with a focus on achievement, please send your resume with salary requirements.

We are an Equal Opportunity Employer committed to hiring a diverse work team

Job Type: Part-time

Pay: From $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Work Location: In person