• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Primary Responsibilities :

• Handle high volume of external inbound customer and sales agent inquiries.
• Front desk reception duties to include greeting customers, answering phones, and processing mail.
• Communicates product features and benefits and contract provision details.
• Ability to handle most customer interactions independently.
• Ability to explain basic information in functional area.
• Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications :

• Associates, or Bachelor's degree preferred, or equivalent years of related experience
• Minimum 2 years of customer service and / or call center experience required Accountable, ethical, good decision-making ability Strong written and verbal communication skills required.
• Excellent computer skills and ability to multitask Training & Development : Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing.
• Coaching and feedback is provided to help you gain the necessary skills to be successful.
2 hours ago