Date Posted: 03/04/2024

Hiring Organization: Rose International

Position Number: 459695

Job Title: Customer Service

Job Location: Lake Forest, IL, USA, 60045

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 12

Min Hourly Rate($): 22.34

Max Hourly Rate($): 22.34

Must Have Skills/Attributes: Call Center, MS Excel, SAP

Nice To Have Skills/Attributes: Lotus Notes

Job Description

Education:

• Bachelor’s Degree in related field

Experience:

• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems.
• Preferred having SAP or some ERP experience and some background in the healthcare industry.

Main Responsibilities:

• Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy.
• Must be able to follow standard operating procedures, but also know when to ask for help

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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Job Types: Full-time, Temporary

Pay: $22.34 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please confirm your highest level of education completed.
• How many years of experience do you have with SAP or related ERP? Please explain.
• What Excel experience do you have (Lotus Notes, Pivot Tables, V-Lookups, etc.)?

Education:

• Bachelor's (Preferred)

Experience:

• SAP: 1 year (Preferred)
• ERP: 1 year (Preferred)

Ability to Commute:

• Lake Forest, IL 60045 (Required)

Ability to Relocate:

• Lake Forest, IL 60045: Relocate before starting work (Required)

Work Location: In person