3 Customer Service Representative Jobs in South Beloit, IL
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Roscoe and Associates is Hiring a Customer Service Representative Near South Beloit, IL
Job Description
Job Description
Schedule
- Monday-Friday
- 7 : 00AM-3 : 30PM
Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Matching 401K
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Reach out to current customers to provide upgrade options
- Oversee customer RMAs and Trade-Ins.
- Generate shipping labels for customers RMA requests
- Follow up with customers
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
All applicants subject to drug screening and background check.
Job Summary
Full Time
$51k-66k (estimate)
02/26/2024
05/12/2024
The job skills required for Customer Service Representative include Customer Service, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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