Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

The Tenant Support Specialist is responsible for supporting the daily management of The 55 PSH program. This includes managing access control for tenants, guests, and visitors to the facility. Additionally, TSS position serves as a critical role being the connection point between program staff and building residents. The TSS position will be expected to communicate program offerings as well as community expectations to tenants, as needed.

The 55 PSH Program is a 92-unit apartment complex providing permanent supportive housing to men and women who are 55 years of age and up and have experienced homelessness. Our philosophy follows “a housing first” and “harm reduction” approach.

Requires work in a fast-paced environment with diverse people including persons managing mental illness and active substance use issues. Requires regular physical movement and multitasking. Part-time consists of a minimum of 2 shifts per week. May require extended shifts during weather or other emergencies. May require working other shifts and/or on other single site properties to meet operational demands. Shift assignments and schedule will vary and be dependent upon staffing needs. Shifts may include Holidays and/or weekends