The Client Care Specialist at the Shelter supports the agency by providing hope and healing to victims of domestic violence, sexual assault, child abuse, and emotional trauma by providing administrative support to direct service and leadership staff. This position is a part-time 25 hour per week position working overnight.

RESPONSIBILITIES / ACCOUNTABILITIES

Using trauma-informed, client-centered approach:

• Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary
• Act with clients in mind and work to meet client needs and expectations to the extent possible
• Gather initial intake information, connect with appropriate staff member
• Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls
• Manage behavior within shelter by enforcing structure keeping clients in mind
• Resolve residential conflict and maintain a safe environment while keeping clients in mind
• Respond to area hospitals to provide rape crisis support as necessary
• Maintain accurate database information by entering required client information
• Partner with direct care staff to maintain up-to-date client files (may include electronic/physical files)
• Support office function by handling mail and maintaining supply of current forms
• Keep client and staff work spaces clean and functioning
• Maintain up-to-date inventory of needed supplies for staff and clients
• Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in Quality Assurance process
• Support agency mission by participating in at least one agency event or outreach activity assigned by monthly performance plan
• Support agency mission by participating in agency meetings and committees as requested by supervisor
• Promotes and maintains professional relationships with agency staff, volunteers, and community partners
• Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up-to-date for the job
• Perform other agency duties as assigned by supervisor

EDUCATION and/or EXPERIENCE

• Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly.

• High School diploma or equivalent required; Bachelor's or Associate's Degree preferred
• 1 year administrative or customer service
• Must be willing and able to work overnight shifts.

PREFERRED REQUIREMENTS

• Experience working with victims
• Experience in human services field
• Must possess excellent written and verbal communication skills.
• Spanish speaking preferred- If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.

Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.