Reports to: Chief Operating Officer

Position: Full-Time Non-Exempt

Shifts: M-F Hours flexible- 40 hours/wk; 24/7 on-call (as needed)

Brief Description of Organization:

Ronald McDonald House Charities South Texas is a not-for-profit 501(c)(3) organization that focuses on the critical needs of children by operating programs that provide families with access to pediatric healthcare during the stress and uncertainty of a medical crisis. Our mission is keeping children near the care they need so families can get better together.

Position Overview:

The Facility Maintenance Technician works directly with the Chief Operating Officer in maintaining a clean, safe, and functional environment for guests lodging at the Ronald McDonald House. Responsible for maintenance of facility and grounds while following policies, procedures, and standards set by RMHC STX.

Overall Responsibilities:

• Responsible for the completion of all maintenance service requests as assigned through CMMS.
• Communicate with management and assist in monitoring all work being performed by outside vendors.
• Promote a warm, friendly atmosphere for all families, volunteers, community workers, visitors and staff while visiting the House.
• Responds to guest complaints, taking prompt and appropriate actions to resolve problems and ensure customer safety and satisfaction is maintained.
• Consistently enforce house policies and rules.
• Responsible for 24-hour emergency maintenance service as needed.
• Communicate billing, operational and maintenance needs to appropriate staff members.
• Remove trash, change out light bulbs, perform preventative maintenance for guest rooms to include wall/floor repair, touch up paint, minor furniture repair, tub caulking, tile repairs, appliance repair, minor electrical, minor plumbing, HVAC maintenance and repair, etc.
• Work with outside vendors to perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms, etc.
• Perform minor laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
• Complete daily grounds work as directed by Chief Operating Officer which may include trash/debris removal, sweeping and maintaining outdoor common areas, minor landscaping work and carpentry work as assigned. Perform weekly property tours of play area and exterior perimeter for debris and trash removal and maintenance needs.

Additional Responsibilities: -

• Pay close attention to details with capability to oversee House operations and multiple areas simultaneously in a fast-paced environment.
• Monitor and maintain all building systems and equipment and assure an accurate log is kept of work performed.
• Communicate with management regarding requests for proposals and estimates provided.
• Assist in maintaining files and business correspondence.
• Assist in setting up for activities and events, including heavy lifting
• Provide accounts receivable/payable information to vendors and outside contractors.
• Explore opportunities to increase work productivity and work more efficiently.
• Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
• Ensure safety and security of guests and house during shift.
• Respond to emergency situations and know how to use all safety equipment.
• Exercise good judgment in decision making and report issues to appropriate Supervisor.
• Responsible for stocking and monitoring inventory of household supplies and consumable goods; communicates with Guest Services Dept., Housekeeping Dept., and keeps a current list of needs for Chief Operating Officer.
• Maintain staff offices including disposal of trash and sweeping/vacuuming of floors as needed.
• Monitor common areas including restrooms and kitchen and ensure proper functionality of all systems.
• Maintains a clean and organized working space.
• Greet the public, accept, and show gratitude for any type of house donation, give house tours and answer questions related to all aspects of the house and operations.
• Perform other duties as assigned and delegated.

Education & Experience - An equivalent combination of education, training and experience will be considered.

• High School diploma or equivalent is required.
• Prior experience in carpentry, electrical, plumbing, HVAC, and other construction experience preferred.
• Ability to demonstrate effective problem-solving skills, written and verbal communications skills.
• Valid Texas driver’s license and proof of liability insurance.
• Ability to operate computers, general office machines, and general office equipment.
• Ability to operate power tools and outdoor power equipment as required.
• Candidate must be highly dependable and responsible.
• Positive attitude, pleasant demeanor, appropriate dress required.
• Spanish speaking skills beneficial.
• Must be able to work scheduled shifts, weekends, and holidays, as needed.

Knowledge, Skills, and Abilities - May be representative, but not all inclusive of those commonly associated with this position.

• Customer Service – Enthusiastically interacts with all customers. Assumes personal responsibility for meeting customer needs. Consistently demonstrates a commitment to customer satisfaction.
• Interpersonal Skills- Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Listen well. Facilitates a group process.
• Adaptability/flexibility – Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations). Receives change as a challenge. Revises plans to meet changing circumstances.
• Communication – Clearly and effectively communicates ideas and requests to others. Persuades or influences others through spoken or written communication.
• Initiative – Starts and completes tasks with minimum of prompting. Willing to make recommendations and assume additional responsibilities.
• Team Player – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals.
• Organized and efficient – Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Must be available to work irregular hours, shifts, weekends, holidays.
• The noise level in the work environment is usually moderate.
• Must be willing and able to drive or obtain alternative transportation between RMHC programs and offices for external meetings, donor meetings, etc.
• Punctuality and reliable attendance are required.

Physical Abilities – Physical demands commonly associated with the performance of the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• The physical demands described are representative of those that must be met by an employee to perform the essential functions of this job.
• Job duties regularly require standing, walking, reaching, kneeling, talking, or hearing.
• Frequently required to be on foot.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

RMHCSTX offers a competitive compensation and benefits package. Employee must be able to meet job expectations.

The above information in this description has been designed to indicate the general nature and level of work performed by employees with this level of responsibility. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and all required qualifications within job description required of employees in this position.

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• 8 hour shift
• On call

Ability to Relocate:

• Corpus Christi, TX 78411: Relocate before starting work (Required)

Work Location: In person