What's in it for you?

• Competitive compensation package with possible bonus plan
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Professional development and growth opportunities
• Part-time or full-time hours available
• Flexible schedule

About this job:

ROI Hospitality is looking for a customer service oriented Sales Coordinator for our newly renovated 121 room Cambria® Hotel Madison East. As the Sales Coordinator you will fill a pivotal role in driving hotel revenue by supporting Cambria’s Sales & Marketing Department. You will assist in selling group blocks, catering services, and banquet facilities. This role will allow you to learn and prepare for a rewarding career in hotel sales!

ROI Hospitality team members are passionate about their work and like to have fun! If you want to be valued and make a difference…apply today!

RESPONSIBILITIES:

• Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
• Create effective sales proposals and conduct property site tours for prospective clients.
• Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
• Cultivate and maintain positive client relationships to promote repeat and referral group business.
• Provide consistent, exceptional customer service to all internal and external customers.
• Perform administrative duties including updating sales trace system, producing sales and activity reports, maintaining account and contact information, creating room blocks.
• Monitor group room blocks and cutoff dates to ensure accurate reports and revenue forecasts.
• Create and prepare sales & marketing materials.
• Assist with advertising campaigns and act as social media champion for the property.
• Manage all billing for group and banquet functions.
• Prepare group resumes & BEOs to ensure appropriate information is communicated to operations teams for flawless execution.
• Actively participate in hotel departmental and sales meetings.
• Assist with front desk operations as needed. May be required to cover front desk shifts.
• Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.

 QUALIFICATIONS:

• Previous customer facing experience in the hospitality or travel industry, preferably in group sales.
• Strong understanding of the hotel industry's group room block landscape.
• Prefer previous experience with hotel sales & property management systems (ChoiceAdvantage/Salesforce Delphi).
• Excellent organizational skills and attention to detail.
• Strong ability to multi-task and manage multiple projects at the same time.
• Super-communicator, both internally and externally, with strong interpersonal skills.
• Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
• Passionate, positive, and possess the ability to flex and adapt with a growing organization.
• Skilled in Microsoft suites of products (Word, Excel, Outlook).
• Professional demeanor and appearance.