Description

Job Summary:

Provide implementation and administration relating to hardware, software, processes and procedures for network, security control, and infrastructure systems within the organization, with a focus on security and availability. Provide escalation support for issues as required. Manage and support servers, network hardware, software, and security devices, systems, and controls.

Essential Job Duties:

· Design, build, and maintain network and security infrastructure in alignment with business needs, strategic goals, and IT plan of record.

· Implement and administer network components including switches, routers, firewalls, load balancers, traffic filtering, intrusion detection and prevention, log collection and analysis, hypervisor and endpoint security applications.

· Work with other IT staff in areas of shared responsibility to ensure design goals and requirements are met.

· Maintain security and integrity of all infrastructure elements and ensure all security processes, procedures, and standards are properly implemented.

· Research and understand current and emerging technologies.

· Recommend enhancements and new solutions to anticipate business needs and cultivate continuous improvement.

· Contribute as an effective team member toward operational and project work. Participate in project manager-led meetings, status updates, and chartering activities.

· Regularly monitor and review system and application health and integrity. Respond, troubleshoot, and diagnose issues, work with appropriate IT staff or vendor support to remediate problems.

· Serve as a second-tier escalation point for user-reported issues. Manage problem and request ticketing in a timely and effective fashion while providing an excellent customer support experience.

· Participate in vulnerability management, audit, and assessment efforts as required.

· Follow the prescribed IT Lifecycle Management processes and perform all necessary software, firmware, and hardware maintenance.

· Respond to alert and outage escalation events. This includes response coverage after hours, weekends, and holidays.

· Conduct and/or produce end-user and trainer training for areas and technologies of responsibility.

· Communicate effectively with users at all levels of the organization in the use and troubleshooting of technology and related incidents.

· Appropriately prioritize work, follow prescribed standards and policies including change management procedures.

· Manage vendor relationship including purchasing and maintenance for areas and technologies of primary responsibility.

· Create and maintain security detection and response procedures and playbooks appropriate to the current environment and threat landscape.

· Create and maintain clear documentation, designs, build playbooks, and standards for areas of responsibility.

· Follow the prescribed IT CAB [Change Authorization Board] processes, ensuring policy compliance and effective communication and scheduling.

· Regularly monitor and communicate metrics for areas of responsibility, recommending improvements or capacity changes as warranted.

· Ensure adequate cross training in areas of responsibility.

Additional Job Duties:

· Meet department and company performance and attendance expectations.

· Follow the company policies, laws and regulations concerning confidentiality and information security.

· Perform other duties as assigned.

Physical Demands:

· Sitting at a computer/desk for long periods of time

· Lift up to 25lbs occasionally

Qualifications:

· 8 years of progressively responsible, relevant network, security, systems, and infrastructure administration experience are required

· Aptitude for leading peer teams and project efforts, visioning and goal setting, championing technology solutions and continuous improvement

· B.S. in an IT Infrastructure-related discipline or related field or equivalent experience required

· Relevant vendor/technology certifications and training are preferred

· Expert level knowledge with all aspects of IP networking, traditional and software-defined WAN, firewalls, load balancers, IDS/IPS, virtualization, scripting and shell environments, log collection and analysis, wireless networking, endpoint agents and other network and security products.

· Expert level experience will all aspects of server operating systems, hypervisors, storage, storage area networks, and monitoring and alerting systems

· Excellent communication skills

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account(s)
• Life Insurance
• Profit Share
• Paid Time Off
• 401(k) and Roth Plans
• Tuition Reimbursement
• Referral Program
• Professional Development Assistance
• Employee Assistance Program
• Bravely Counseling and Life Coaches
• Legal Aid
• Financial Advisors
• Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.