You haven't searched anything yet.
Position Overview:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a. Maintain customer – to – distributor relationship.
b. Create, maintain, and follow up on product quotes for customers based on direct customer requests.
c. Communicate with vendor for assistance with information/documentation (i.e. technical support, mechanical expertise, serial number records and corresponding product manuals for serial specific items).
7. Provide assistance to ensure products are delivered according to lead time provided.
8. Adhere to established Repairs and Returns procedures.
9. Develops strong customer/product knowledge through ongoing training via in-house programs, seminars, customer interface, and vendor product training.
10. Assumes additional responsibilities as requested.
Competencies:
Qualifications and Skills Preferred Education/Experience:
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Possession of a Bachelor’s degree or higher from an accredited college or university with major course work in business, marketing, engineering or any other related field; and/or equivalent industry experience is preferred.
Skills: Individual must be able to communicate clearly and effectively both orally and in writing. They must display a polite and courteous phone presence. Be able to deal constructively with conflict, also able to collect, analyze, and interpret data from a wide variety of sources and take appropriate actions. Also must have a working knowledge of the Microsoft office suite.
Additional Preferred Skills: Mechanical aptitude a plus.
Supervision Responsibility:
This position has no supervisory responsibilities.
Working Conditions:
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax.
Physical Demands/Conditions/Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Be able to push, pull or lift up to 40 pounds.
Expected Hours of Work:
Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm. Occasional evening and weekend work may be required as job duties demand
Travel:
Some travel is expected for this position.
Work Authorization:
Employee must be authorized to work in the United States.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
*This job in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisor.
** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
Ability to Relocate:
Work Location: In person
Application Deadline: 12/05/2021
Full Time
Wholesale
$50k-65k (estimate)
05/03/2024
05/04/2024
rodem.com
CINCINNATI, OH
100 - 200
1971
Private
CHRISTOPHER DIENER
$50M - $200M
Wholesale
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Microsoft Office, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.