3 Remote Contact Center Agent Jobs in Santa Ana, CA
Rockin R Inc is Hiring a Remote Remote Contact Center Agent
We are seeking a highly motivated and customer-oriented Contact Center Agent to join our team. As a Contact Center Agent, you will be the first point of contact for our customers and will play a crucial role in ensuring their satisfaction. You will be responsible for handling a variety of customer inquiries, providing accurate information, and resolving any issues or concerns.
Responsibilities:
- Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
- Identify and troubleshoot customer issues, providing appropriate solutions and alternatives
- Accurately log and document customer interactions and transactions
- Build and maintain positive relationships with customers by providing exceptional service
- Collaborate with other team members to resolve complex customer issues
- Stay up-to-date with product knowledge and customer support techniques
- Follow company policies and procedures to ensure consistent service delivery
Requirements:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Proficient in the use of computer systems and software programs
- Ability to work well under pressure and meet deadlines
Job Summary
Full Time
$41k-53k (estimate)
04/16/2024
06/14/2024
rockinrs.com
Boise, ID
<25
Related Companies
The job skills required for Remote Contact Center Agent include Problem Solving, Computer Systems, Service Delivery, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Contact Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Contact Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Contact Center Agent positions, which can be used as a reference in future career path planning. As a Remote Contact Center Agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Contact Center Agent. You can explore the career advancement for a Remote Contact Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
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