50 Technical Support Specialist Jobs in Detroit, MI
Rock Central is Hiring a Technical Support Specialist Near Detroit, MI
Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.
Apply today to see all that Rocket Central has to offer!
Minimum Qualifications
- 1 year of professional support experience with current version of Windows and/or MacOS and hardware/peripherals
- 1 year of experience or equivalent supporting enterprise communication suites, such as Microsoft Office365
- 1 year of experience or equivalent fielding incoming service requests via phone, chat and email
- Demonstrated ability in creating technical documentation
- Ability to communicate technical issues to stakeholders with varying degrees of technical knowledge
- Ability to plan resolution and execute projects within a specified time frame
- Must be able to lift and carry a minimum of 50 pounds
- Ability to work in varying conditions, including both indoors and outside year-round
- Ability to participate in a weekly on call rotation performing weekend and evening support
- Availability to travel for project work and support
Preferred Qualifications
- Knowledge of service management tools such as Service Now, Cherwell and Jira
- Experience using workplace and facilities management tools
- Experience using incident, task, and inventory tracking systems
- Experience building and maintaining relationships with vendors
Job Summary
As a Technology Support Specialist, you'll support technology hardware, software and asset management across the enterprise. You'll document, track and monitor technical issues and troubleshoot Windows and MacOS systems for end users. As the go-to technical support resource, you'll continuously improve processes to elevate both team member and client experiences.
Responsibilities
- Field service requests via phone, chat and self-service to assist with technical issues or requests
- Prioritize technology service desk requests according to policy and procedure
- Effectively use multiple data points to inform and drive decision-making
- Record, track and document the service desk request process, including all successful and unsuccessful decisions made and the final resolution
- Escalate unresolved issues to the proper technical support teams
- Provide hands-on desktop support, including software installation and upgrade, hardware setup, file backups and system configuration
- Order, track, and manage inventory for computer hardware and related technology items
- Create and maintain documentation in a shared knowledge base
- Test fixes to ensure problems have been resolved
- Perform post-resolution follow-ups to service requests
- Participate in research and testing of new and upcoming technology
Benefits and Perks
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.
Job Summary
Full Time
Business Services
$72k-93k (estimate)
03/24/2024
06/30/2024
rockcentraldetroit.com
DETROIT, MI
25 - 50
2020
Private
ANGELO V VITALE
<$5M
Business Services
Related Companies
About Rock Central
Rock Central is a PR firm that provides accounting, project management, information security and HR administration services for businesses.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
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