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Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea : that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information.
Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.
If you’re invigorated by our mission, values, and drive to change the world we’d love to have you apply.
About the team role
Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues.
In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers.
Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders.
You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.
As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.
Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.
We are hiring for multiple shifts that span 24x7 ensuring we are available for our customers when they need us. Overtime opportunities may be available.
During extreme business needs, overtime could be mandated.
Available Shifts
Sunday-Thursday 3 : 00pm-12 : 00am ET
Sunday-Wednesday 10 : 00pm-9 : 00am ET
Tuesday-Saturday 3 : 00pm-12 : 00am ET
Wednesday-Saturday 10 : 00pm-9 : 00am ET
The role is located in the office location(s) listed on this job description which will align with our in-office working environment.
Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
What you bring
What we offer
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.
The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.
This role is also eligible to participate in a Robinhood bonus plan.
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$28.10 $33 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$28.
10 $33 USDZone 3 (Lake Mary, FL)$27.20 $32 USD
Click to learn more about Robinhood’s Benefits.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all.
If you’re ready to give 100% in helping us achieve our mission we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting.
At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees.
We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.
Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
To review please review the specific policy applicable to the country where you are applying.
Last updated : 2024-05-22
Full Time
$59k-76k (estimate)
05/24/2024
08/22/2024
legins.net
Tempe, AZ
<25
The job skills required for Customer representative include Customer Service, Problem Solving, Products and Services, Attention to Detail, Financial Services, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.
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Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
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Proven customer support experience or experience as a Client Service Representative.
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Flexibility in having different shifts and rotating schedules.
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