Roberto Montero - State Farm Agency, located in Austin, TX is currently looking for a talented, caring, professional to join our team as a Bilingual Spanish Service Representative. This is an entry level position focused on high-quality customer service with potential for growth in a well-established State Farm Agency.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Bilingual Spanish Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Base Salary
• Competitive Commissions
• Travel Bonus
• Paid Time Off (vacation and personal/sick days)
• Medical/Dental/Vision
• Life and Short-Term Disability Benefit
• Growth potential/Opportunity for advancement within my office

Requirements

• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Bilingual English/Spanish required

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.