Description
We are seeking a Systems Engineer to join our team located in Westbrook, Connecticut. In this role, you will be responsible for leading a team of support technicians, optimizing ticket management processes, overseeing system maintenance activities, managing system lifecycle, and maintaining configuration and change management.
Responsibilities:
Lead and mentor a team of support technicians, fostering a results-driven culture and emphasizing continuous improvement and proactive problem-solving.
Develop and implement robust ticket management processes to ensure efficient and timely resolution of support issues.
Plan, coordinate, and execute routine system maintenance activities, including software updates, patches, and security enhancements.
Oversee the replacement of end-user endpoints, ensuring minimal disruption and adherence to upgrade schedules.
Implement and monitor advanced performance metrics to assess system health and identify areas for improvement.
Establish and maintain comprehensive configuration management processes to track and control changes to the IT infrastructure.
Collaborate with the configuration management team to ensure consistency and compliance with established standards.
Develop, implement, and enhance change management processes to assess, document, and control changes in the IT environment.
Manage relationships with external vendors, ensuring timely resolution of support-related issues.
Conduct regular assessments of the support team's skill sets and develop customized training programs.
Facilitate cross-training initiatives to enhance the team's versatility in handling a diverse range of support tasks.
Requirements
Proficiency in Cisco Technologies is mandatory for this role.
Familiarity with Citrix Technologies is expected.
A strong understanding of Database management is required.
Experience with Dell Technologies is necessary.
Knowledge of EO/IR systems is a must.
Experience with AB Testing is essential.
Proficiency in Active Directory is needed.
Familiarity with Backup Technologies is required.
Knowledge of Computer Hardware is necessary.
Experience in Configuration Management is a must.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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