The Sr. Payroll Operations Specialist is responsible for payroll payments to employees, general deduction management and coordination of effort with other departments, vendors and business units to ensure accurate and timely results. The Sr. Payroll Operations Specialist will act as an SME for the department and will mentor and train others as needed.Key Responsibilities:Identify new processes or changes to existing payroll business processesResponsible for accurate and timely payroll entries, including payments, termination pay, relocation and other payline adjustmentsAct as an SME for payroll-related questions and issuesManage group email box and perform the necessary actions in the given timeframeManage the Robotics process for direct deposit, 401K changes, and overpayment transactionsManage timecard transactions from GSS and GTS to ensure the team has the necessary information for final pays or off cyclesReview leave of absence paychecks and work with vendor to ensure that employees are paid with accuracyConduct user acceptance testing for new functionality and defect fixes within GSSRun audits and resolve all issues for the bi-weekly payroll run while partnering with the Payroll Systems teamCoordinate and send upload files to Payroll Systems team for bi-weekly payrollCreate off-cycle payments to employees as a result of HRHD cases, termination pay, reductions in force, etc. and adhere to state regulations and company policyProcess manual check adjustments to ensure employee’s taxes and wages are accurateWork with outside vendors to load accurate data for relocation, disability payments and other taxable earnings and deductions; troubleshoot any issues that ariseResearch outstanding checks for the escheat processCreate and calculate overpayment spreadsheets and communicate the information with the employeeWork with current and former employees to pay back money owed to the company; communicating effectively, collecting funds and reporting resultsWork with collections vendor when accounts have been turned over for collectionsCommunicate with employees to collect credit card paymentsManage general deductions for employees, including financial fitness, garnishment refunds, benefit deductions/refundsCreate and document new processes as needed for mergers and acquisitionsResearch errors, determine root cause and make recommendations for on-going process improvementsUse knowledge and judgment to troubleshoot issues and problemsEstablish and maintain effective working relationships with all levels of employeesCollaborate with Benefits, Wealth, Compensation, TAM and HR communities in the support of payroll changesMaintain effective relationships with key internal and external customers and vendors