We are extending an opportunity for an Operations Specialist bilingual in English and Mandarin, located in Gardena, California. This role provides a critical function within our logistics operation, ensuring seamless customer service and efficient order processing. The position offers a contract to hire employment opportunity, bridging the gap between temporary and permanent employment. Responsibilities:• Serve as the primary point of contact for customers, addressing inquiries, concerns, and issues in a timely and professional manner.• Process customer orders accurately and promptly, adhering to specific customer requirements.• Coordinate with warehouse and transportation teams to ensure order fulfillment and resolve any arising issues.• Investigate and rectify customer complaints or issues related to shipments, damaged goods, missing items, and billing discrepancies.• Maintain accurate records of customer interactions, transactions, and issue resolutions in the company's database.• Keep customers informed about the status of their shipments, including delays, changes, or other relevant information.• Strive to exceed customer expectations by delivering personalized and proactive service.• Identify opportunities to streamline processes and improve efficiency, enhancing the overall customer experience.• Use various computer applications, including CRM software, Microsoft Excel, and IBM AS/400 for daily tasks and customer service management.• Ensure compliance with all documentation and reporting requirements for the logistics industry.