We are currently seeking a highly driven, professional Help Desk Specialist for a contract position with our client in Hoffman Estates, IL. The successful candidate will be responsible for providing first-level hardware and software support for our in-house users, utilizing their knowledge of Windows 10 or 11 environments, Active Directory password resets, and ticketing systems.Responsibilities:Provide first-level contact and problem resolution for all users with hardware and software issues.Work with Active Directory to manage password resets and account setup.Document, track, and monitor problems using applicable systems and tools.Coordinate with other teams or departments to resolve user problems.